Jigsaw Homes Group is a leading housing association proudly managing over 37,500 homes across the North West and East Midlands. They have a firm commitment to creating safe, affordable, and sustainable living spaces, Jigsaw Homes Group goes beyond traditional housing services to touch lives and foster thriving communities.
Jigsaw Homes are an ambitious group who constantly embark on development journeys, currently they possess plans to build nearly 4,400 new homes by 2028. Their mission is not reliant on expanding housing stock, it’s about shaping future-ready communities that prioritise sustainability. Through targeted programmes, they strive to break the cycle of poverty, and create vibrant, inclusive neighbourhoods.
Problem
The Jigsaw Homes Group Rewards System had become outdated in terms of functionality, security, and user interface from its original build in 2011. The original platform was built for a much earlier technological landscape, and therefore the following challenges were becoming increasingly more difficult to manage:
- Back end tools initially built for employees to create and manage rewards had become outdated due to advancements in tech.
- Tenants and employees needed a more dynamic and responsive platform, to maintain consistent engagement.
Case Study Part 1: The Original Build (2011)
In 2011, GAIN LINE was able to build Jigsaw Homes Group an innovative, bespoke rewards system that was revolutionary for employees and users (tenants) alike. This system blended user focused front end tools, with a robust back end for admin resulting in optimal efficiency through the following solutions:
- Tenant Portal: This enabled users to claim rewards like rent credits or shopping vouchers by completing surveys and forms.
- Admin Tools: This allowed employees to create and manage tasks for tenants to complete.
- Seamless Integrations: This combined front-end and back-end development to streamline interactions.
Result(s):
- Higher Productivity: Employees were able to manage tasks in a more effective manner.
- Increase in engagement: Tenants were incentivised to actively provide feedback to Jigsaw.
- Enhanced Communication: Jigsaw gained real valuable insights to improve on their services.
Case Study Part 2: The 2024 Refresh
In 2024, GAIN LINE modernised the original Jigsaw rewards platform, to adhere to modern tech benchmarks, as well as exceed user expectations. GAIN LINE was able to complete this project so proficiently due to their familiarity with Jigsaw Homes, through the strong relationship that superseded their original collaboration. The key updates that surfaced here were:
Result(s)
- An effective streamlining process for Jigsaw Homes to compensate with common nuances within the affordable housing industry.
- Contingencies for accessibility were accounted for.
- Mobile users were accommodated to a higher standard, after a clear increase in tenants accessing portals through mobile.
- Tenants were able to request vouchers in an uninterrupted fashion.
Project Team
Who worked on this project?
Mike Wildhood
Project Manager
Kevin Williams
Technical Director
Adam Faux
Senior Front-End Developer
Isaac Taylor
Back End Developer
